Shipping + Returns
 

We are a small studio and for pre-order items, please allow 4 working weeks after you have placed your order until we ship. We value the process of making and the quality and longevity of your garment is paramount to our ethos, so we want to take time and care to ensure you have the best of Tissue. We will always respond to any queries promptly and do our utmost to ensure that you are informed about the status of your order.

For pre-made items, please allow 10 working days from placing your order to receipt of your items.

Tissue offer free shipping in Ireland and Northern Ireland and orders will be sent using An Post tracked postal service.

Orders will be shipped to Europe and the UK via An Post Registered service at a flat fee of €15 and you will be issued with a tracking number. International customers are responsible for any customs, duties or fees arising from posting to your country.

Shipping to the USA, Cananda and Japan is available with An Post Registered service at a flat fee of €28 and you will be issued with a tracking number. International customers are responsible for any customs, duties or fees arising from posting to your country.

If your country is not listed here, please contact info@tissue.ie for enquiries.

Returns Policy

If you are unhappy with your purchase, please do get in touch and we will do our very best to help you. As pre-order stock is made to order, Tissue is only able to offer a credit note on these items.

Items must be returned within 14 days of receipt. To be eligible for return, items must be unused, in the original packaging and in the same condition in which you received it.

Worn items with tags removed will not be accepted for return. Once your return item has been received and inspected, you will receive an email notifying you that the item has been accepted or rejected for return. If accepted, we will issue you with a credit note to the value of your order. The cost for returning items is the responsibility of the returnee.